Social Distancing & Your Business

After 9/11, I felt called to help my country. The next summer, I went to New York and worked at a foundation that helped kids who lost someone in the attacks. While this is not the same, I feel a similar calling to help my fellow business owners.

These current unfortunate circumstances have me feeling hopeful because while I have been saying it for years, there is no better time than the present to get to work on the virtual end of your business. We are entrepreneurs, adapting is one of our most powerful personal tools. We looked fear in the eye and started our business; this social distancing thing is yet another obstacle for use to pivot through.

It makes my heart so happy that so many businesses, while closed to the public and limiting their staff, have used their adaptive, creative entrepreneur mentality and started offering local 5-mile delivery or curbside online order pickup. As a personal example, I ordered potting soil from my local ACE Hardware online. I called the store to schedule a delivery because, on their social media, they had marketed that they will deliver your order to a specified mile radius.

Fortunately or unfortunately, my opinion on all of this is it will be the new way that small businesses will have to adapt to survive after we've flattened the curve and can go about our lives a little more freely. If anything is this just going to make that giant same-day delivery service located in Seattle more substantial. Your business will need to adapt now to flourish in the future.

Since I trust my gut on almost every decision that I make, I have decided to offer a few of my services at a significant discount. I've decided to provide this ensures more independent businesses come through on the other side and have a foundation started for what is to come.

Website SEO

Blog posts and back end enrich able SEO could help your business get seen right now. I am offering discounted rates on both of these services for businesses impacted by social distancing.  

Setting up a Virtual Store

I have been shouting from the rooftops for years to move parts of your business online. If you chose not to listen to that message and instead waited for a sign, this is your sign. Your product-based service can not survive today or in the future without having some products available for purchase online.

I am offering a discounted rate on loading an online store onto your Squarespace website or getting gift cards loaded on there for purchase. I also have experience setting up a Shopify store. 

Product Content Shoot

I get it you're not sure how to style your photos for an online store or social media. If your products can ship in a Flat Rate print postage from a home box, I will style and photograph them for you to use in your online store as well as in your social posts.  

I am offering 50% off of any of these packages until April 30th. For more information or to receive a quote, please contact me HERE.  

Maven and Muse Media is here to support you with whatever your digital needs are. We are going to get through this together. 

How Digital Marketing Changes In An Election Year

2020 is quickly approaching, and we are all most likely up to our knees for business planning for next year. One unique thing about next year is that it is also an election year, and election years can throw a wrench is business digital marketing campaigns. 

2020 will be my third election cycle as a digital marketing professional, and up until 2016, everything went pretty much as predicted. Candidates bash each other, supporters of said candidates share opinion pieces about the rival, yadda yadda. However, shortly after the New Hampshire primary in March of 2016, I watched the client’s customer bases leave Facebook with the droves leaving the night and day following when we learned who the nominees were. These people also did not log on or interact again on Facebook until well into 2017. 

At that point in 2016, it was just Facebook where the political advertising warfare was raging among the masses. Instagram was pretty much unaffected by the political advertising machine. Instagram, we were still seeing plenty of dog and latte posts with somewhat positive captions that the masses were even interacting with and again somewhat purchasing from businesses.  

The sales trend for purchasing non-essential products and booking services stayed statistically low, as is predicted during an election year. During election years, statistics show that consumers are more conscious of how they spend their money and are more apt to think twice before purchasing because the outlook financially for the next four years is uncertain.  

However, once Facebook jumping began, marketing plans were altered, and email marketing, SEO, and Pinterest became the focus. Which with these changes, businesses’ monthly marketing statistics stayed consistent as non-election years. People are not going to leave the internet because we live here now. People are, however, going to avoid places on the internet that suck for them. 

If Facebook and Instagram are the only marketing platforms that your business is focusing on, I’m sorry to tell you, but in 2020 they could let you down hard. Facebook has already said that they will not filter and will allow all kinds of political ads to be run. Since late September, I have already seen a dozen or more political all sorts of ads popping up on Instagram. This makes me believe that once the Iowa caucuses happen, Instagram will also become penetrated with ads, influencers, and those dogs and lattes photos we all love will be captioned with political comments. At which point, the cycle of leaving and logging off of social media until November 2020 will begin. 

With all that said, the key to running a successful digital marketing campaign during an election year is to be prepared for anything and focus on areas of directly connecting with customers via their inbox and their searches. What worked well for one month could very well not work the next month or as soon as the news cycle is updated. If this election is anything like 2016, we are all going to be opening up our apps to the wild world wide web together. 

Without The Likes, How Will I Know How My Social Media Post Is Performing?

The news of Instagram removing likes is mainly old news now. When the news first broke that the likes were going away, I surveyed my stories asking how people felt about it. Were business owners ecstatic that the like factor was going away, or were they upset that the likes would no longer be visible? To my surprise, it was a 50/50 split on how they were feeling.

The buzz around the likes was happening as I was sitting down with clients to discuss 2020 digital goals, and I kept getting asked the same two questions in different ways. Since you might have versions of the same issues, let’s discuss them now. 

“Without the likes, how will I know how my competition is doing?”

This is a loaded question because the likes on a social media post are not a direct correlation to how your competition is performing financially. I’ve said it before, and I will keep saying it, popular does not always pay the bills. I have known businesses whose accounts do not have the coveted 10k + following and are killing it in their bank accounts. And I also know businesses accounts with thousands of followers who are struggling to make ends meet. Tracking how your competition is doing based on the follower counts or likes on their social posts is irrelevant. You can never honestly know how your competition is doing or if they are financially your competition without seeing their profit and loss statements. From a marketing standpoint, stick to analyzing how your content is doing. Track your analytics and mindfully share more of the content your audience is telling you that they want from you. Your only actual competition should be striving to be better financially than where your business was last year at this time. 

“Without the likes, how will I know how my post is performing?”

The public might not be able to see your like count, but as the account owner, you still can while likes are one of the last things that should concern your marketing efforts I completely understand why they are essential to you. It feels good to know that people took the time to double tap on your post; however, to track if your marketing efforts are truly effective, you need to focus on conversion. The important statistics to you should be the conversions from social media to your website, sharing your post on their feed, or the conversion of someone reading and commenting or sending you either an email or direct message. Consider this, when you are out networking or selling your product in person, you are primarily marketing yourself. At these events, you can hand out all the business cards that you own, but the only way to be sure that someone ever really “sees” or “hears” you is if they convert that information and reach out to you on the contact information on your business card. 

Fighting an algorithm day in and day out is frustrating and exhausting. I completely understand that, however, the removal of post likes is not the end of the world. Likes have never paid your bills. Sure, clients/customers have liked your posts, but what made them a client/customer was clicking on your website to purchase a product or sending you a message to book your services. Look back at which post-converted them to click and be in direct contact with you, and keep doing more of that.  

Continue putting your best stuff out there, and remember that these are FREE platforms to use. We could all still be in a time where to be known or seen we would have to pay for an advertisement in a magazine. However, that’s a topic for another time.  

The Struggle To Write A Social Media Caption

Every time I meet one-on-one with a business owner, a consistent struggle comes up one way or another, the effort to write a caption for social media.  

Many times I have heard, "I write something I hate it, I delete it, I write again and delete it. Get frustrated and don't post at all." OR "I'm afraid that whatever I post is going to screw everything up."

I get it; I'm right there with you, and I want you to realize that you are not alone in this. Somedays I also struggle with what to write on my social media because I'm so inundated in the updates on social media that somedays it is the last thing that I want to talk about. I realize that you are all here for those tidbits that you otherwise don't know and how to make those platforms work for you and not against you. Just like your clientele does not know everything about your industry or your product, they are looking to you to educate them on what you have to offer. 

You aren't going to screw everything up unless you write something hurtful to another person that gets shared and goes viral. Does anyone remember the tweet that blew up Justine Sacco's life? Writing things like that is what is going to screw everything up for you. 

Here are a few tips to help you through the captioning anxiety:

1. Remember that people read your captions in their tone, not yours. The tone confusion can happen if you are not posting a video, or they have never interacted with you in person to get a grasp on how you communicate IRL.

2. Learn how your target market communicates both on and offline and work on ways to communicate with them that way.

3. Findings have found that our attention span is shorter than that of a goldfish. Get to the point quickly or risk getting scrolled past. Write what you want then go back to edit to make sure you've gotten to the point.

4. Tweet how you want to be tweeted at or about. Every post you put up and comment response is a reflection of you and your business's customer service culture.

5. Be yourself. Write in a way to the person that if you meet a follower or customer IRL, they feel like they already know you once you begin talking.

Finding your business's voice takes some time, effort, trial and error, but I am confident that you can do it. 

Why Keeping Your Social Media And Digital Marketing Up To Date Is Important For Your Business Health

One of the accounts I work with is a user-generated content account where I repost content from paying community members, as an additional way to market for them. Right now, these accounts are smack dab in the middle of their busy season. They aren’t keeping their channels updated because they are so busy running their business. Not updating is entirely understandable. You, as a business owner can not wear all the hats, run the business, write content, and post the content all while taking care of themselves, their families, and their other personal commitments. Something has to give, and most of the time, I have noticed that it’s their digital marketing that gets put on the backburner.

While this is an understandable situation, I am here to advise against this happening too often to you. There are inexpensive and even free resources to keep your accounts up to date; it just needs some planning in advance and setting aside a few hours during the week to update the scheduling applications.

In this day in age, we all as customers have become accustomed to interacting and engaging with a brand on we feel like we know them in real-life level. We think of brands as a part of us and the smaller ones we might even feel a personal connection with the owner.

The flip side to this is that it could be attracting other new people to your feeds via locations, hashtags, and search terms. If these new people visit your feed, see that you have not posted in months or longer, they may scroll right past you and choose to do business with someone who is keeping their feeds up to date and current.

Both of these situations are not ideal for your business because, in a world where our attention span is about three seconds, a society we are continually fed content from every direction existing and customers could forget that you even exist if you are not staying at their top of mind.

A few suggestions to avoid this situation from continuing to happen to you, invest in either a free or a paid social media scheduling platform, schedule time on your calendar to write and schedule your posts. Or hire out the workload to a social media manager.

Every single business has a busy season. The trick to keeping existing customers as well as enticing new customers to conduct business with you is to maintain your social media presence.

Five Ways To Successfully Instagram Story For Your Business

During one of my latest speed marketing sessions, we were chatting about Instagram Story Highlights and how some stuff is better left off of them. If you’ve met with me or heard me talk you already know that your Instagram Highlight buttons should be where you put work that you would want on a portfolio or that you want to live permanently in your feed.  

You’ve also heard me say that your Instagram Stories should also showcase a more personal version of your business, highlighting the person and people involved in doing the business. The stories should give a behind the scenes of the person that is engaged in the business for 24 hours.  

Stories could include slides of your dog, cat, kiddos, camping trip, etc. However, these slides should not necessarily make a permanent home on your highlight reel if they do not have anything to do with what your actual business is. The more candid stories that relate to your business should live in your highlight reel if you love them and fit into the themes of one of your bubbles.

I’ve flipped my way of storying and started thinking of Instagram stories as “trailers” to grab the attention of the viewers to click your name and check out your entire feed. Since I started experimenting with this method on my feed, and a few clients, feed their stories, views, and profile visits have skyrocketed. It’s insane, stories that used to get 20 pictures or so have quadrupled! I’ve been testing this on my feed for 30 days, and while my likes and engagement are down, my website, clicks have quadrupled as well.  

A few simple ways to create a “trailer” for your feed:

1. Make use of the quiz, survey, and question stickers.

• Erase the “Ask Me A Question” statement on the question sticker and ask your audience a question you want their answer to. 

• The survey sticker is a great way to do a market research of your target. A few times, I did a survey asking if people would prefer speed marketing during happy hour and the response was overwhelming that they did. Therefore, I’m going to try a few sessions during the happy hour. 

• The quiz sticker is a cool interactive sticker to see who in your audience is paying attention to what you are putting out there and an excellent way for your audience to get to know you better and for you to be more personable. 

2. Don’t always be trying to sell and talk about your business. Show what your life looks like, messy desk, no makeup and all. You also want to show who people are going to get in real life when they sign up to meet with you.

3. Make sure that your highlight bubbles are categorized including services that you offer, reviews, and any other page that is also on your website. 

4. If you are selling products and have them in your feed, shoot those posts also to your stories. 

5. Try to keep up to 4- 6 slides on your story in a 24-hour time frame. Any more than that and people are going to swipe away from your account. This is extremely important if you are doing a video story. Please be conscious that you are saying everything you want and getting to the point in ONE story slide. If your video goes for multiple slides, you’re going to get swept next. Longer video can most definitely live on your IGTV channel. 

The story neighborhood seems to be the hip place to hang out these days. If you are not storying, consider giving it a try, and if you need help with ideas sign up for one of the Speed Marketing Sessions. 

How To Effectively Pay To Play On Facebook

The other day listened to a podcast that said that the 2020 presidential candidates were spending on average $75 on a Facebook ad to get 1 $1 donation. All of this information leads my brain astray with googling thoughts. 

Since all I’ve been obnoxiously reading and seeing these days are complaints about “how you have to pay to play”. I would fill you in on some data.  

I began by researching what the average cost per click was for a Facebook ad these days. 

The following Cost Per Click data is via Sprout Social:

Apparel: $0.45

B2B: $2.52

Customer Services: $3.08

Real Estate: $1.81

Retail: $0.70

Travel & Hospitality: $0.63

Remember the cost per click is to get someone to click on your ad and get to where you are sending them. There are other objectives that you can set up on your ad, such as getting Likes or having them complete an action ie, downloading and installing an app. 

I want you to keep in mind; however, also that the time of year that you are running an ad is incredibly important. For example, if you are a retail business and are planning out your Q4 advertising campaigns realize that your costs will be higher because you are going to be competing with so many other ads, and your ad is going to get lost. 

It was difficult for me to understand while I was listening to this podcast how candidates had to spend $75 to get one $1 donation, but then it’s the time of year. We are still over a year away from the election, and the masses aren’t fully paying attention yet. By this time next year, if the metrics and studies are correct, a $75 ad should be getting them more than one $1 donation.

If you are in need or wondering if your business needs a digital marketing strategy, know that it does.

For more information on how to effectively run a Facebook ad read THIS.

How To Work With A Social Media Manager

Social Media, a free platform that businesses use to communicate with their customers and clients.  We’ve all been on it for as long as we can remember. Because of this, we all think that we know how to do digital marketing and understand what we are doing when it comes to our social media.  It’s simple right, choose an appealing eye photo and write a captivating caption and watch the internet go crazy for it. Then get annoyed when the likes and comments don’t come. 

Don’t we all wish that it was just as simple as posting a photo and a catchy phrase and the likes and comments just came flooding in?  The truth is that I get weekly emails and questions at networking groups of, “I just don’t know what to write.” People always tell me that they write out entire captions, then they delete them.  They write them again and delete them. Most people say that this cycle happens to them at least three or four times before they just get uber frustrated and don’t post. 

This writes and deletes what should not be happening.  Understand that you are not alone, the frustration with words is real for some people, the defeat of setting up that perfect photo is another.  The truth of the matter is that you are great at that one thing you are in business doing. You might not really be that great at the marketing aspect of your business, and that’s perfectly normal.  This is where outsourcing comes into play. Realizing what your weakness is and that there are people who exist who have that thing you need as their strength.  

Admitting that you need help is the first part of solving any problem. Coaching you through it is an excellent solution; however, a coach can’t do it for you.  Realizing that you actually need to hire someone to just do it for you is where the success begins. 

What Is A Social Media Manager

To free up time in their workday to work on their actual business, conscious business owners choose to outsource their social media management to people called Social Media Managers. Basically, this person takes care of your social media (be it on Facebook, Instagram, Twitter, LikedIn, Pinterest, etc.) needs such as creating content, posting, interacting and engaging, monitoring analytics, etc. 

Good Social Media Managers (SMM) have specialties, where their main focus is one or two social media platforms. (Mine is Instagram & Pinterest) This is great if you are just starting out, have a budget, and want to see how you do in terms of utilizing one platform at a time. Other social media managers are well-rounded and know a little bit of every platform, and usually take on the role of managing them all at the same time. This is great if you have multiple streams of social media and various audiences, and want to keep on top of all of them.

What Is The Cost Of A Social Media Manager

One of the biggest questions after deciding which route to go in terms of social media management is, “how much will I have to pay just to get my actual work done?” Of course, as a business, you want to make sure that you are spending your money in the right places. A few significant concerns that I run into is your business is your baby and so paying for someone (you may or may not know) who can be your voice, and how can you trust them to do this correctly? After all, you’ve been on social media yourself, forever, so how hard can it be?

I challenge you with this question, have you ever opened up Instagram to go in and post, but you end up looking at your feed for the next 45 minutes, and you forgot why you opened Instagram in the first place? By this time you’ve forgotten what is you wanted to say, and it’s challenging to get those words back after perusing your feed. Let me tell you a secret if you’ve done this more than a handful of times you need to consider outsourcing. 

There are so many components that go into social media management, components that your business won’t realize by just posting whenever you have an excellent idea for a caption.

I’m not saying that you can’t learn to DIY your social media marketing (to save money), I’m saying that to do social media right takes dedication and CONSISTENCY. While you are building ALL the other parts of your business, a Social Media Manager is laser-focused on the task of social media and only social media. 

Can’t I Just Have An Intern Or My Admin Assistant Post To Social Media?

The answer to this is obviously yes; however, I am a firm, of you, get what you pay for. Thinking that you are saving money by having your admin assistant pull double duty managing the phones and posting to your Instagram could actually be losing you money.  As I stated before a legit social media manager is laser-focused and trained in their specialized platform. A real social media manager is tuned into the trends, updates, and happenings of the platforms they specialize in and offloading that knowledge into the work that you are paying them to do for you.  An admin assistant or intern might not be equipped with this knowledge. 

This has come into play because speaking to your demographic through words and photos takes a certain finesse that someone trained in the field possesses. 

I’ve Hired A Social Media Manager, How Do I Determine My ROI

Seeing a return on the investment of your outsourcing to a social media manager isn’t one that is always to physical to see. Sometimes it’s as simple as realizing just how much more of your actual work you are getting done a day by not focusing on what and when are you going to post to social media.

One way to effectively see a ROI by outsourcing you need to set clear goals for your social media manager to work towards. A good social media manager will also tell you what their goals are for your business as well. For example, my biggest goal when I am hired is that I want to create as many leads to convert to your website that I can.

Other trackable goals would include such things as:

• A certain number of emails or DM’s from customers per month.

• A certain number of sales of a product or service.

• Obviously increase in followers, likes and comments.

If you are serious about taking your social media presence to the next level and just do not have the time to watch and read all of the things to learn how to correctly DIY your social media game. I encourage you to seek out and outsource to a qualified social media manager.  To see what services I can offer your business, visit my Services page.

The Digital Marketing Manufactured Look Is Moving Out

Q. Should your brand's social media feeds only be styled professional photos? Is it ok if your brand's social feeds are just phone photos, or is it ok if your feeds are a mix of both?

A. The best device to take content photos with is the device that you already have with you.

I am a firm believer that putting any kind of content out there is better than not putting any kind of content out there.  If the only equipment that you have to take a photo is your phone then that is the equipment that you must use. A good photo doesn’t necessarily come from a big fancy DSLR camera, it does help however but what makes a photo great is the skill set of taking a great photo.

A comment was left on my Instagram post when I posted about this subject and I feel that it sums everything up perfectly, “If you can’t shoot compelling content with a phone, you can’t do it with a DSLR.  Invest in learning skills, not gear.” Citizen Nomads

There are beautiful feeds out there that I know personally are only shooting their social posts with a phone camera. Then there are feeds that I know they are hiring out their content shoots to professional prop stylists and photographers.  All of which is great but the question then becomes are you doing this just to fit the “Instagram Aesthetic”?

The Instagram Aesthetic is something that has been created by influencers, the beautifully styled flat lays with the warm filter, the perfect pose in front of the perfect piece of street art taken by their Instagram partner.  You all know what I’m talking about, the perception that everything is perfect because their photo is perfect. This is boring, generic and the chances of you getting scrolled over are pretty great. Because that perfectly styled photo of yours looks manufactured and just like everyone else in your industry.  

The Atlantic released an article stating that the “Instagram Aesthetic Is Over” and I seriously couldn’t be more excited that things are shifting.  The article goes on to talk about how Gen Z influencers are now reaching for their phones camera instead of hauling a DSLR with them to restaurants and spending hours getting that perfect shot masked with the perfect curated “Instagram Aesthetic” filter they have created. Gen Z wants to shift things back to real-time and consistently showing up as your authentic self, not your social media alter ego.

I’m not here to pish posh on a beautiful photo, quite the opposite, in fact, I’m here to say that it should stop taking up so much of your brain space and time to get that Instagram aesthetic approved photo. Mavens feed has been and will continue to be a mix between phone, stock, personal DSLR and professional photos, why because I want to be part of the change in the way people look at marketing and branding. As a business, your business should be a reflection of and authentic as you.  I should meet you for coffee, or walk into your store and feel the same feelings that I feel when I look at your feed or see your ads. I shouldn’t be seeing an alter ego of you on social media and meeting the authentic you in person. The translation of your in-person experience with a brand and a digital experience with a brand should be very similar if not exactly the same.

This is the goal of Maven and Muse produced content. Your business is as authentic as you are and this should translate into your digital marketing. By creating authentic to you content you are getting people to stop their scroll and take notice. This will build engagement, which leads to trust which leads to booking or purchasing from you.

The manufactured look of Instagram does work, it’s proven day in and day out. Perhaps in your homework assignment, you will notice that the manufactured look is what your target likes and expects from you. I’m not here to disrupt what is already working for you,  I am here to challenge you to look at the analytics of your feed and see what posts have performed the best. Are they stock, DSLR or phone captured content? Were your words heartfelt or salesy? Dissect the top three best performing posts and mimic more of that in the weeks to come.  The numbers don’t lie my friends, they are communicating to you what is working for you, what is setting you apart and not making you manufactured.

Instagram vs. Pinterest Marketing: 7 Big Differences Between Them

When I am coaching people on how to use Pinterest the first hurdle that we have to get over is that writing for Pinterest is completely different than writing for Instagram.

On Instagram, your followers are brand loyal. They are following and interacting with you on this platform because they enjoy your brand and reading what your brand stands for and offers.  On Instagram, you need to not only have photos that are on brand but you also need to write your content on brand. On this platform, keep in mind that you are also dealing with a seven-second attention span. Your photo needs to be scroll stopping AND your caption needs to be witty and captivating.

In coaching sessions when we are creating pins, clients want to write the pin description as if they are writing an Instagram caption. Writing an Instagram type caption on Pinterest is not going to help you get found on Pinterest, and here’s why.

People searching on Pinterest are not brand loyal. Read that again. People searching on Pinterest are not brand loyal, meaning most pinners do not give a shhhh about your brand. These people are searching to achieve a predetermined outcome in their mind.  

Here’s an example: A pinner types into the Pinterest search bar “San Francisco Industrial Wedding Venue”  what this person wants to achieve is finding examples of all of the Industrial wedding venues in San Francisco that are on Pinterest. When they find a photo that they are imaging as their dream wedding location they will click on the pin and be taken “fingers crossed” to the website of that venue or at least a photographers site that has tagged the venue in their blog post.

The reason that this searchers results came up with so many Industrial wedding venues in San Francisco is that the pin description was littered with these terms.  See Pinterest is a search engine, their algorithm could care less how witty and popular your caption is. Pinterest’s main job is that it wants to show it’s users the most relevant items related to the words that they typed into the search bar.  The results that show up in your search are directly related to the keywords in the description of the pins that are being shown to you.

I heard a saying once that said, “My eyebrows are sisters, not twins.” Not only is that true for your eyebrows but it’s true about the digital marketing platforms of Pinterest and Instagram.

Let’s get into the 7 “sister” qualities on both platforms:

1. On both platforms, you need to have a well lit and captivating scroll stopping photo.

2. On both platforms, the images should be branded, meaning they look like they belong to the same family because chances are if someone is very interested in all the things that you have to say, you want to be recognized on both platforms.

3. Instagram photos with words tend to perform as well as photos without. Whereas, Pinterest photos with words perform exponentially better than photos without words.

4. Instagram: Hashtags matter on how you are getting found.

5. Pinterest: Hashtags do not matter on getting found, it’s all about the search terms baby.

6. Instagram: Witty or emotionally heartfelt captions perform best.

7. Pinterest: It’s all about the SEO, save your emotional words for Instagram.

In conclusion, the moral of the story here is that to be successful on both platforms you need to flip your brain when you are writing for one over the other.  Both of these platforms should be a part of your digital arsenal but how you use them and obtain leads through them are completely different.